We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it- unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and your order number - if you open the box and try to set it up and assemble it - you cant return it !. all sales are final!
if there is a factory defect please prove it by sending us a pictures to our email and we will exchange it with a new one
To start a return, you should contact us at hello@peleplatta.com. Please note that returns will need to be sent ( on your expenses) to the following address:
Pele Platta -LAB3
101 Railroad Ave, Suite 2
Ridgefield, NJ 07657
USA
Please send the tracking number of the package you return, via email to : Hello@peleplatta.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
if it a factory defect we will replace it with a new one on our expenses.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (-20% restocking fee*) - on your original payment method within 14 business days.
*20% of the product cost not including shipping fee or discounts
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@peleplatta.com
P.s
You can always contact us for any return questions at Hello@peleplatta.com.