Shipping policy

Shipping Policy
Thank you for shopping with Pele Platta. Please review our shipping policy below.
Where We Ship
We ship throughout the continental United States from our warehouse in New Jersey. At this time we do not ship to Hawaii or Alaska.
Shipping Rates
1 unit — $30 (anywhere in the U.S.)
2 units — $55 (anywhere in the U.S.)
3 units — $80 (anywhere in the U.S.)
For orders of 5 units or more, please contact us at hello@peleplatta.com for a shipping quote.
Delivery Time
Standard orders are delivered within 8 business days from the date of purchase. In most cases, your order will arrive sooner.
Next Day Shipping (Expedited)
Need it faster? Choose our Next Day option at checkout. Your order will leave our warehouse within 24 hours of purchase and ship via express courier.
Next Day shipping rate: $40 per unit.
Order Processing & Business Days
"Business days" are Monday through Friday and do not include weekends or holidays. Our warehouse is closed on Saturdays (Shabbat) and on Jewish and U.S. holidays. Orders placed on these days are processed on the next business day.
Order Tracking
Once your order is placed and processed, a tracking number will be sent to the email address you used at checkout.
Carriers & Delays
Shipping is handled by trusted third-party carriers such as UPS, FedEx, and USPS. We do everything we can to deliver your product as quickly as possible, but occasional delays may occur that are outside our control.
Taxes
Sales tax is calculated at checkout based on your state.

Changing Your Address / Incorrect Address
You can change your shipping address up to 3 hours after placing your order. We work to prepare and dispatch orders as quickly as possible, so any address change may delay your shipment. If you entered an incorrect address, please contact us immediately at hello@peleplatta.com — once an order has shipped, we may not be able to redirect it.

Damaged or Lost Packages
If your package arrives damaged, please take photos and contact us at hello@peleplatta.com within 3 days of delivery. If a package is lost in transit, reach out to us and we will work with the carrier to resolve it.

Questions
For any questions or special cases, email us at hello@peleplatta.com